Generel info 

This website is provided by STELLA NOVA Copenhagen A/S, Glentevej 70B, groundfloor, 2400 Copenhagen NV, Denmark, VAT. DK26987288.

If you experience problems with your order on the Webshop or the general use of the Webshop, please contact our Customer Service

Email: info@stella-nova.dk
Phone: +45 33308989

Opening Hours:
Monday - Thursday 09.00AM - 4PM
Friday: 10.00AM - 03.00PM
Saturday - Sunday: Closed


If you do not understand parts of the Terms & Conditions, we recommend that you contact Customer Service before you start shopping on the Webshop.

The Terms & Conditions may be updated from time to time and we therefore ask you to accept the Terms & Conditions every time you shop with us. 

Pricing Policy

All prices include taxes, VAT, and duties, but not delivery costs.

We strive to avoid misinformation, but please be aware that price errors may occur. You will be charged the correct amount if the correct price is lower than the advertised price. The order will be canceled if the correct price is higher than the advertised price. If this happens, you will be notified via email.

Payment

We accept the following payment methods:

Dankort/Visa
MasterCard Maestro (3D)
Visa Electron
MobilePay
PayPal 

You will be asked to enter the card's security code if you pay with a credit card. You can find the three-digit security code on the back of your credit card, usually on the right side of the back. The security code is necessary for the payment to be completed and to maintain a high level of security. There may also be other similar security measures.

All transactions are processed in EUR. 

The amount will only be charged to your card once your order has been shipped.

Order confirmation 

Immediately after placing an order, you will receive an order confirmation via email. In rare cases, a purchased item may be out of stock – if this happens, you will be notified via email as soon as possible.

Shipping and Delivery

All orders placed before 11:00 am (CET) on a weekday are typically shipped the same day. Orders are not shipped on weekends and holidays. During busy sales periods, longer delivery times may occur – we do our best to dispatch your orders within 1-4 business days from the day your order is placed. Once your order is shipped, you will receive a confirmation via email. On the same day, you will receive a tracking number from the selected carrier.
STELLA NOVA cannot be held responsible for possible delays due to the carrier. 

Delivery in Denmark
GLS from 5 EUR
Standard delivery time 1-2 business days
Free shipping on orders over 200 EUR

Delivery in the EU
GLS from 12 EUR
Standard delivery time 3-7 business days
Free shipping on orders over 200 EUR 

Delivery outside the EU
GLS, FedEx, or UPS from 35 EUR
Standard delivery time 6-10 business days

View all delivery options and prices at checkout.

REFUSED DELIVERY

If you refuse to accept your package or fail to pick it up from GLS before it is returned, you will be charged 12 EUR, covering shipping and handling fees.

Item Availability

While we aim for our website to be as accurate as possible, we cannot guarantee that all products on the website are in stock when your order is processed. If an item is out of stock or if there is misleading information affecting your order, you will be contacted via email as soon as possible.

Defect items and claims

As a customer you have the right to return items with manufacturing defects. Items will be accepted if the goods are sold and delivered with defects that appears, within the valid claim period. The defect must be due to material or manufacturing defects. STELLA NOVA reserves the right to reject a claim on a product with defects caused by improper use, faulty maintenance or general wear and tear. STELLA NOVA reserves the right to repair or replace any defective product whenever possible. If this is not possible, the money will be refunded.

All products are covered by the Danish Sale of Goods Act, giving you 24 months from purchase date to complain about an item.

Legal stronghold is Dansk Sø- og Handelsretten (Danish Trade Court) in Denmark. 

In case you have a complaint or a missing delivery, please contact webshop@stella-nova.dk and include your order number, a description of the issue and images of the claim in the e-mail. 

Privacy Policy & Cookies

It is very important for us to ensure the protection of your personal information when you use our services. That is why your privacy connected to the use of our website is processed and stored with utmost care.

The personal data we collect

We collect the personal data you submit when using our website. This data may include the information you submit when you sign up to our newsletter, make a purchase or actively engage with the website in another way. To optimize your shopping experience, we collect data such as contact information, payment information or traffic information using cookies and pixel-tags.

Why we use your personal data 

We use your personal data to process your order on our website and to manage your account. Having this information also allows us to give you updates on the delivery of your order and the status of your returns, as well as it helps us make your shopping experience more personal. If you have signed up for our newsletter, we use your personal data to offer you the most relevant marketing and event information. 

How we use cookies 

Cookies are a type of data your browser receives from the websites you visit and are used to identify your IP-address. We use cookies to enhance the quality of your overall shopping experience, as well as for analytical purposes and advertising. We do not store your personal cookie information, as your cookies are automatically erased when you shut down your browser. 

The services we use in relation to your personal data

We use cookies to customize content, advertising, to follow up on marketing campaigns and to analyze traffic on our website. The personal information we store will not be sold or used for any purpose other than to make sure you get the best possible service during your visit at our website - this might include sharing with third-party technologies such as Google and Facebook. 

How to avoid cookies 

You can always choose to erase your cookies from your computer or other devices and refuse the use of them by changing your browser settings. Please note that if you choose to deactivate your cookies, it will have an impact on your shopping experience at our site.  

Security

We strive to protect your information the best way possible, which is why we have made sure our procedures are in accordance with the highest international security standards - for instance by using Secure Socket Layers (SSL) and HTTPS. Your personal information is only shared with the third parties we collaborate with in order to process your order. These partners handle your personal information in accordance with our high standards. 

Note

Please note that errors can occur on the site. This includes pricing errors caused by direct and indirect technical and/or IT-related faults.