Terms & Conditions
This website is provided by STELLA NOVA Copenhagen A/S, Glentevej 70B, 1st TH, 2400 Copenhagen NV, Denmark, VAT. DK26987288. +45 33 30 89 89, email@example.com.
If you experience problems with your order on the Webshop or the general use of the Webshop, please contact our Customer Service:
Phone: +45 33 30 89 89
Opening Hours: Monday - Friday 10AM-15PM
If you do not understand parts of the Terms & Conditions, we recommend that you contact Customer Service before you start shopping on the Webshop.
The Terms & Conditions may be updated from time to time and we therefore ask you to accept the Terms & Conditions every time you shop with us.
1. Pricing Policy
All prices are stated in EUR and are inclusive of a 25% Danish sales tax/VAT.
Prices do not include delivery charges.
Orders may be subject to local taxes and/or import duties at your own expense. All fees regarding local customs, including handling, duties and taxes, will be sent to you directly.
We do our very best to avoid information errors, but please note that pricing errors can occur. If the correct price is lower than our stated price, you will be charged the correct price. If the correct price is higher than our stated price, we will have to cancel your order. If this happens, you will be informed by e-mail.
We accept the following credit- and debit cards
For your online safety, we require that you enter your CVV security code when paying with credit card on our website. The security code is an anti-fraud security feature to help verify that you are in position of your credit card. On most credit cards you will find the three-digit security code on the back of the card, usually on the right side.
You will not be charged until your order has been dispatched.
3. Order Confirmation
You will receive an order confirmation by e-mail shortly after placing your order. On rare occasions an ordered item can be out of stock - if this happens, you will be informed by e-mail as soon as possible.
4. Shipping and Delivery
All orders placed before 11.00 AM (CET) on a business day are usually shipped within the same day. Orders are not shipped during weekends and holidays. In busy sale periods, we do our very best to dispatch your order within 1-4 business days from the day you place your order. Once your order has been dispatched, you will receive an e-mail confirmation. On the same day, you will receive a tracking number by e-mail sent directly from the courier. STELLA NOVA cannot be held liable for any delays caused by the courier or local customs.
- Shipping and Delivery within the EU
Free Shipping will apply on all orders above 200 EUR.
On orders less than 200 EUR, a shipping fee will be added to your order.
Standard delivery time: 1-4 business days
See all delivery options and prices upon check-out.
- Shipping and Delivery outside the EU
On orders outside EU, a shipping fee will be added to your order.
Standard delivery time: 2-6 business days
See all delivery options and prices upon check-out.
5. Return and Exchange
We gladly accept returns - on both new arrivals and sale items - and offer you 30 days of return from the day you receive your package. Returns are at your own expense.
The value of the returned items will be transferred back to the credit card used for purchase.
If you wish to return or exchange your item, please follow the guideline below:
Returns from countries outside EU
When returning goods from a country outside EU, please remember to mark the outside of the parcel with the following statement: “Return parcel – VAT DK26987288”.
Note that all returns and all customs related expenses are not held by STELLA NOVA.
How to return items
Please fill out the enclosed return form and place it inside the returned package. If you cannot find the return form, you can download it here. When returning an item, you can easily re-use the packaging it was sent in.
All items must be returned unused with price tags and in original packaging.
Any items returned and showing usage and/or wear will be deemed to value 0 DKK and discarded upon quality control without compensation.
If you wish to exchange an item to a different size or colour, please contact our webshop support by email firstname.lastname@example.org. You will still need to return the item like normal.
Please return your package to:
DSV Prime Cargo / STELLA NOVA
Please note that the package must be sent directly to the address above, as we are not able to pick up your package at a parcel shop. Returns sent to parcel shops are at your own risk and will be automatically returned according to the carrier's rules.
Once we have received and accepted the returned item(s), you will receive a refund within 10 business days (except if falling under sub-point 2, second paragraph). The refund will be transferred back to the credit card used for purchase.
The responsibility of the item(s) is yours until the item(s) has been delivered on the listed return address.
You have a free choice of courier as long as the parcel is delivered directly to above mentioned address. For your own safety, please keep the postage receipt with tracking number until you have received a refund.
6. Item Availability
Although we aim for our website to be accurate in all aspects, we cannot guarantee that all products on the Webshop are in stock once your order has been processed. In case missing stock or misleading information affects your order, we will contact you by e-mail as soon as possible and give you the opportunity to revise or cancel your order.
When placing a pre-order on our Webshop, you will be charged once your order has been processed. Your order will be dispatched as soon as we receive the pre-ordered item from our supplier. We aim to keep the expected delivery time stated in the item description but delays in production can occur.
8. Guarantee – Defect items and claims
As a customer you have the right to return items with manufacturing defects. Items will be accepted if the goods are sold and delivered with defects that appears, within the valid claim period. The defect must be due to material or manufacturing defects. STELLA NOVA reserves the right to reject a claim on a product with defects caused by improper use, faulty maintenance or general wear and tear. STELLA NOVA reserves the right to repair or replace any defective product whenever possible. If this is not possible, the money will be refunded.
All products are covered by the Danish Sale of Goods Act, giving you 24 months from purchase date to complain about an item.
Legal stronghold is Dansk Sø- og Handelsretten (Danish Trade Court) in Denmark.
In case you have a complaint or a missing delivery, please contact email@example.com and include your order number, a description of the issue and images of the claim in the e-mail.
It is very important for us to ensure the protection of your personal information when you use our services. That is why your privacy connected to the use of our website is processed and stored with utmost care.
The personal data we collect
We collect the personal data you submit when using our website. This data may include the information you submit when you sign up to our newsletter, make a purchase or actively engage with the website in another way. To optimize your shopping experience, we collect data such as contact information, payment information or traffic information using cookies and pixel-tags.
Why we use your personal data
We use your personal data to process your order on our website and to manage your account. Having this information also allows us to give you updates on the delivery of your order and the status of your returns, as well as it helps us make your shopping experience more personal. If you have signed up for our newsletter, we use your personal data to offer you the most relevant marketing and event information.
The services we use in relation to your personal data
How to avoid cookies
You can always choose to erase your cookies from your computer or other devices and refuse the use of them by changing your browser settings. Please note that if you choose to deactivate your cookies, it will have an impact on your shopping experience at our site.
We strive to protect your information the best way possible, which is why we have made sure our procedures are in accordance with the highest international security standards - for instance by using Secure Socket Layers (SSL) and HTTPS. Your personal information is only shared with the third parties we collaborate with in order to process your order. These partners handle your personal information in accordance with our high standards.
Please note that errors can occur on the site. This includes pricing errors caused by direct and indirect technical and/or IT-related faults.