All orders placed before 11.00 AM (CET) on a business day are usually shipped within the same day. Orders are not shipped during weekends and holidays. In busy sale periods, we do our very best to dispatch your order within 1-4 business days from the day you place your order. Once your order has been dispatched, you will receive an e-mail confirmation. On the same day, you will receive a tracking number by e-mail sent directly from the courier. STELLA NOVA cannot be held liable for any delays caused by the courier or local customs.
- Shipping and Delivery within the EU
Free Shipping will apply on all orders above 200 EUR.
On orders less than 200 EUR, a shipping fee will be added to your order.
Standard delivery time: 2-6 business days
See all delivery options and prices upon check-out.
- Shipping and Delivery outside the EU
On orders outside EU, a shipping fee of 35 EUR will be added to your order.
Standard delivery time: 1-3 business days
5. Return and Exchange
We gladly accept returns - on both new arrivals and sale items - and offer you 30 days of return from the day you receive your package. Returns are at your own expense.
The value of the returned items will be transferred back to the credit card used for purchase.
It is important to us that you have a pleasant experience when shopping with us, which is why there is no extra charge when exchanging an item to a different size or colour, however all exchanges are based on stock availability.
If you wish to return or exchange your item, please follow the guideline below:
Returns from countries outside EU
When returning goods from a country outside EU, please remember to mark the outside of the parcel with the following statement: “Return parcel – VAT DK26987288”.
Note that all returns and all customs related expenses are not held by STELLA NOVA.
How to return items
Please fill out the enclosed return form and place it inside the returned package. If you cannot find the return form, you can download it here. When returning an item, you can easily re-use the packaging it was sent in.
All items must be returned unused with price tags and in original packaging.
Any items returned and showing usage and/or wear will be deemed to value 0 DKK and discarded upon quality control without compensation.
If you wish to exchange an item to a different size or colour, please contact our webshop support by email firstname.lastname@example.org. You will still need to return the item like normal.
Please return your package to:
Steamline / STELLA NOVA
Profilvej 4, Terminal 1
Please note that the package must be sent directly to the address above, as we are not able to pick up your package at a parcel shop. Returns sent to parcel shops are at your own risk and will be automatically returned according to the carrier's rules.
Once we have received and accepted the returned item(s), you will receive a refund within 10 business days (except if falling under sub-point 2, second paragraph). The refund will be transferred back to the credit card used for purchase.
The responsibility of the item(s) is yours until the item(s) has been delivered on the listed return address.
You have a free choice of courier as long as the parcel is delivered directly to above mentioned address. For your own safety, please keep the postage receipt with tracking number until you have received a refund.